Responsible Gaming

Gambling Should Be Entertainment

At Richard Casino Australia, we believe gambling should be enjoyed as a form of entertainment only. It should never be viewed as a way to earn money, pay bills, or solve financial problems. Please gamble responsibly and only with money you can afford to lose.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your state or territory) to use our services. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal age, please do not gamble.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

• Chasing losses by gambling more to recover money lost
• Hiding your gambling activity from family or friends
• Gambling with money needed for essential expenses (rent, food, bills)
• Feeling anxious, irritable, or restless when not gambling
• Gambling longer or with more money than intended
• Neglecting work, study, or personal relationships due to gambling
• Lying about the amount of time or money spent gambling
• Borrowing money to gamble or pay gambling debts
• Unsuccessful attempts to cut down or stop gambling
• Using gambling to escape problems or negative emotions

If you recognise any of these signs in yourself, please seek help immediately.

Self-Help Tools & Controls

We provide several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a limit on the amount you're willing to lose in a given period
• Reality Checks: Receive regular reminders of how long you've been gambling and how much you've spent
• Time-Out: Take a break from gambling for a set period without closing your account
• Self-Exclusion: Permanently or temporarily close your account if you feel you cannot control your gambling

For assistance with any of these tools, please contact our customer support team.

Support Organizations

If you're struggling with problem gambling, help is available. Please reach out to one of these trusted organizations:

Australia

• Gambling Help Online – Free counselling and support for problem gambling in Australia
  www.gamblinghelponline.org.au
• Lifeline Australia – Crisis support and counselling available 24/7
  Phone: 13 11 14
• Beyond Blue – Support for mental health and gambling-related issues
  Phone: 1300 22 4636
  www.beyondblue.org.au

United Kingdom

• GamCare – Free support, advice, and counselling
  www.gamcare.org.uk
• GamStop – National self-exclusion scheme for online gambling
  www.gamstop.co.uk

Canada

• Responsible Gambling Council – Information and resources for problem gambling
  www.responsiblegambling.org

United States

• National Council on Problem Gambling – Confidential helpline and resources
  Phone: 1-800-GAMBLER (1-800-226-2537)
  www.ncpgambling.org

Need Help?

If you or someone you know is struggling with gambling, please don't hesitate to seek support. There is no shame in asking for help, and support services are available to assist you.

Remember: Gambling should be fun. If it stops being fun, it's time to seek help.